Edge does not have access to accounts or maintain any information about our users. During the account creation process, Edge never asks for your name, phone number, email or any personal information that ties your identity to an account. There are also multiple warnings that the password is known only to you and that Edge cannot see or reset it.
If you still have access into the account through either the 4 digit PIN or fingerprint, you will be able to reset the password. This only works if Edge was not uninstalled or deleted from that particular device.
To initiate the password reset, please log out and log into your account multiple times until a password reminder popup shows which will allow you to reset the password.
If account recovery questions were set up before losing access to your account, initiate the recovery by searching for the recovery token that you emailed yourself. The token is not emailed from Edge, it is an email sent by you to your own email account. The subject line of the email to search for is "Edge Recovery Token".
Tap on the link in the recovery email and answer the two questions you previously set up. The answers are case sensitive.
Once answered successfully you will be able to change your password.
If you do not remember your username or password, and you no longer have PIN access, fingerprint access, or access to recovery questions, Edge will not be able to reset your password, as all data is securely encrypted. We suggest creating a spreadsheet and systematically trying every password you can think of until you regain access to your account.
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