Airbitz does not have access to accounts or maintain any information about its users. During the account creation process, Airbitz never asks your name, phone number, email or any personal information that ties your identity to an account. There are also multiple warnings that the password is known only to you and that Airbitz cannot see or reset it.
If you still have access into the account through either the 4 Digit PIN or Fingerprint, you will be able to reset the password. This only works if Airbitz was not uninstalled or deleted.
To initiate the password reset, please log out and log into your account multiple times until a password reminder popup shows which will allow you to reset the password.
If the Recovery Questions were set up before losing access to your account, initiate the Recovery by searching for the Recovery Token that you emailed yourself. The token is not emailed from Airbitz but from your own email account.
Tap on the link in the email and answer the 2 questions you previously set up. The answers are case sensitive.
Once answered successfully you will be able to change your password.
If you do not remember your username or password, and you no longer have PIN access, fingerprint access, or recovery questions, Airbitz will not be able to reset your password, as all data is securely encrypted. We suggest creating a spreadsheet and systematically trying every password you can think of until you regain access to your account.
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